Services
MANAGEMENT
MANAGEMENT
An external view of management can often provide valuable insights into areas where it has been ’business as usual’ for sometime - operations, organisational structure, review of management reporting and workforce planning.
Ron Browne, Managing Consultant at Extrapreneur Services adds invaluable external expertise, insight and knowledge gained over a wide spectrum of industries in a career spanning more than 40 years in business.
A fresh eye can often identify operational efficiencies that can streamline procedures, reduce costs, improve staff rosters and resourcing whilst creating a more productive and professional team. Even providing interim management for short or medium term to help hold the ship steady when required.
Crisis and Cybersecurity
Do you have a Crisis Management or Cybersecurity Management Plan in place?
You never know when a crisis may arise, so if you have planned for a range of crises and put a plan in place,
you will be well prepared to manage that crisis when it occurs.
Cybersecurity has it's own set of challenges and having a properly formulated Cybersecurity Management Plan, reduces the risk of falling victim to viruses, phishing scams or ransomware attacks. Ron can assist with reviewing your cybersecurity preparedness level and can draft a plan for your organisation.
Venue Management Services
Venue Management Services
Many clubs often require a locum management service, for example when recruiting a new secretary manager, or when the manager/CEO is on extended leave. The organisation may not have an individual on board who can provide the necessary leadership or management during these types of absences.
If you need someone you can trust, someone who can honestly and professionally provide contract management consultancy services, Ron can step in and provide that steady hand on the wheel,
for the necessary period of time.
A few weeks or even a month or two, Ron can be available to keep a steady hand on the wheel until the management is returned to a suitable status quo. Rates by negotiation pending the term involved.
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STRATEGY
STRATEGY
Boards, senior managers and business owners are the senior executive team that carry the responsibility of guiding the strategy for their organisation. Strategy includes market analysis, segmentation, marketing and communications plans. The best results come with external facilitation from someone skilled in facilitating discussions, guiding and extracting the discovery of organisational goals.
Ron Browne, Managing Consultant at Extrapreneur Services, adds invaluable external expertise, insight and knowledge gained over a wide spectrum of industries in a career spanning more than 40 years in business, through facilitating a strategic planning day.
“The benefit of the plan is in the planning” is my favourite personal quote, as it explains why you should plan. Benjamin Franklin is quoted as saying ”If you fail to prepare, you are preparing to fail”,
which is another great motivator for organisations to plan.
Strategic Planning Facilitation Day
Your day will commence at 9.00 am and finish by 5.00 pm and include:
Define or review vision, mission and values
SWOT analysis and market statistics
Competitive analysis and risk assessment
Identifying key strategic objectives and prioritising
Agreeing the core of your strategic plan
At the completion of the day you will have the core of your strategic plan, a prioritised list of strategic objectives, a template in which to write your document and additional research to do to fine tune your strategic plan. The resulting plan, with a rolling three (3) to five (5) year purview, will give your business focus on the future and a framework for quarterly reviews and annual updates.
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GOVERNANCE
GOVERNANCE
Corporate governance covers the rules, relationships, policies, procedures and processes which guide the way organisations operate and comply with any and all relevant legislation.
The keystones of good corporate governance are strategic planning, oversight without interference of operations, management of corporate risk and management of key executive staff.
Governance includes director roles and responsibilities for the whole range of financial health of the corporation, leadership, networking, strategic planning, market profiling, risk management and procurement and community engagement.
Ron Browne, Managing Consultant has spent many years delivering governance training to directors of
not-for-profit organisations across the eastern states. With access to leading governance and financial experts, Extrapreneur Services can meet all your governance needs, including Board Performance Assessments.
Governance Services
Governance Services
X
Governance Audit
- a complete review of policies, procedures and processes the organisation must have in place
to comply with the various legislation that guide their operations
X
Annual and General Meeting Facilitation
- facilitation of AGMs, General meetings and Amalgamation decision meetings
X
Risk Assessment and Management
- enterprise wide business risk assessment and
guidance on risk mitigation strategies and implementation
X Crisis Management Assessment and Planning -
review of potential crises and development of a crisis management
plan, to prepare the organisation for most foreseeable eventualities
X
Cybersecurity
- review of the cybersecurity risks and development of a Cybersecurity plan to implement.
Governance Training
- a range of training is available including:
X
Board Nomination
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the introduction to directors roles and responsibilities prior to nominating for a board position
X
Board Masterclass - comprehensive governance education of all aspects of governance and refresher training
X
Chair Masterclass
- in-depth training on the role and responsibilities specific to the Chair/President of your organisation
X
Governance Gap
- training resulting from a Governance Audit.
Training can be arranged at a time and place to suit your team.
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BRAINSTORMING
BRAINSTORMING
Where is the next great breakthrough in your business coming from? Rest assured it is probably locked up in the midst of your existing staff and stakeholders.
Ron Browne, Managing Consultant at Extrapreneur Services can extract that golden nugget idea from your team by facilitating a brainstorming session at your organisation. Utilising his invaluable external expertise, insight and knowledge gained over a wide spectrum of industries, in a career spanning more than 40 years, Ron can guide the free-flow of thought that can crack the barriers to continued growth in your business.
Brainstorming from time to time, can unlock the hidden potential in your team - from truly reviewing that product or service idea you’ve been nagged about for ages (and chosen to ignore) to unearthing an idea so ‘out of left field’ you never really gave it any credence. It could become the key differentiator for your organisation!
Brainstorming sessions include -
X
Establishment of rules
X
Framing up the way interactions will occur
X
Guiding the initial “brain dump” of ideas
X
Development of lines of thought and processes
X
Collation of the ideas, mind maps and similar paths of discovery
X
Facilitating the distillation of ideas to the few with true potential
X
Collaborating with management to develop implementation
strategies and measurement methods.
Brainstorm your way to a flood of business!
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BUSINESS DEVELOPMENT
BUSINESS DEVELOPMENT
If your business isn’t evolving and adapting to the ever-changing market place, then it is going backwards. Business development is a critical part of ensuring a sustainable enterprise.
Setting a business plan in place, driven by the strategic plan of the business will ensure the business focuses on achievable goals for revenue, profit and therefore sustainability. To inform your business development strategies, it is critical to review what you do, how you do it, why you do it and who you are doing it for.
Ron Browne, Managing Consultant at Extrapreneur Services can inject invaluable external expertise, insight and knowledge gained over a wide spectrum of industries in a career spanning more than 40 years in business.
Review your current operation, check with your stakeholders and define new and different ways to provide the products, services and facilities they desire.
Business Development Services include -
X
Drafting or review of business/operational plans
X
Customer Service Surveys and Strategy Development
X
Service Performance Evaluation
X
Development of Policies and Procedures
X
Review and refinement of Systems and Procedures
X
Implementation of Systems
X
Continuous Improvement strategies
Business development is a critically important component of staying ahead of your competitors,
regardless of the size of your organisation, community or marketplace.
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MENTORING
MENTORING
Leadership can be lonely and everyone looks to the leader for all the answers. So who does the leader go to for advice and support? A great mentor is the answer many leaders lean on to help guide their knowledge, skills and actions, whilst seeming to have it all together.
Ron Browne, Managing Consultant at Extrapreneur Services can provide invaluable external expertise, insight and knowledge gained over a wide spectrum of industries in a career spanning more than 40 years in business, as a mentor to a chief executive, leadership team or corporate board.
Mentoring is the informal process of transferring from the mentor to the mentee, knowledge, social capital and psychosocial support that is relevant to the mentee’s work, career, professional or personal development.
This can also extend beyond personal support to guidance on how to manage succession planning and staff development.
Mentoring provided by Extrapreneur Services includes, but is not limited to -
X
Chief Executive support
X
Organisational Leadership development
X
Staff development and Team Building techniques
X
Interpersonal communication skills
X
Career review and future development
X
Sounding board for confidential issues.
Mentoring can be provided one on one, developed to be an organisational program or even provided to the governance team, and can be interwoven with a succession planning approach.
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TRAINING
TRAINING
“Train your staff so that they can leave you, but treat them so well that they don’t want to.” Sir Richard Branson.
Training is the best investment you can make in your staff and business. Well trained staff perform better, lifting customer satisfaction, staff morale and your business results. If knowledge is power, then the true power of knowledge is sharing it, so everyone can perform even better than before.
Ron Browne, Managing Consultant at Extrapreneur Services can inject invaluable external expertise, insight and knowledge gained over a wide spectrum of industries in a career spanning more than 40 years in business, through staff training.
Your staff will feel more valued when you invest in them, improving and broadening their skills and strengthening the team through cross training, so they can work in any part of your business at a similar level to their peers.
Scope of training provided by Extrapreneur Services includes accredited and non-accredited training in:
X
Customer Service and General Hospitality
X
Sales Techniques
X
Public Speaking and Presentation Skills
X
Meeting Management - Board and General (Skills for the Chair)
X
Computer skills and Software
X
Governance - Directors Duties, Financial Literacy, Innovation, Risk, Crisis Management
X
Tailored In-house programs to suit your specific needs
Training can be exclusive at your venue, or centrally in public courses.
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ON CALL ANY TIME SUPPORT
ON CALL ANY TIME SUPPORT
Access to professional advice and guidance based on years of experience, when you need it, is invaluable.
A phone call, an email or a visit to provide a steady hand and wise head, to address situations
that you are not sure how to handle, can be of immeasurable benefit.
Ron Browne, Managing Consultant at Extrapreneur Services can provide invaluable external expertise,
insight and knowledge, gained over a wide spectrum of industries in a career spanning more than 40 years in business, as a mentor to a chief executive, leadership team or corporate board.
Many micro to small organisations often struggle with unfamiliar challenges and make decisions
that may not be based on previous knowledge or experience. Access to this sort of advice — confidential and tailored to your organisation - is possible with the Extrapreneur Services ‘On Call Anytime’ Support contract.
On Call Anytime Support provided by Extrapreneur Services includes but is not limited to -
X
Up to one full day (eight hours) of support per month by phone
X
Annual program of key activities to focus on, by month, in your business with
consultations for advice available 24/7
X
Support in operational or governance issues as they arise
X
Monthly review of results and feedback on performance
For a nominal monthly fee (retainer), you get access to the expertise, knowledge and skills that
Ron Browne, Managing Consultant and his partners can provide, On Call Anytime.
Agreement term is 12 months, however termination anytime is by only one month (30 days) notice in writing.
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